Effective Date: 23 July 2025

At Spera Restoration, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, store, and protect the information you provide to us through our website and services.

 

1. Who We Are

Spera Restoration
Highstone House, 165 High St, Hadley, Barnet EN5 5SU
Email: hello@sperarestorations.co.uk
Phone: 020 3929 3578

We provide a range of property restoration services across Hertfordshire, Bedfordshire, Greater London, and surrounding areas.

 

2. What Information We Collect

When you use our website or contact us directly, we may collect the following personal data:

• Name

• Email address

• Phone number

• Message or enquiry details

This information is collected through our contact forms to respond to your enquiry or service request.

 

3. How We Use Your Information

We use your data solely for the following purposes:

• To respond to your enquiries and service requests

• To provide estimates or quotes for our services

• To communicate with you about scheduled works or updates

• To maintain internal records of services provided

• To improve our website and customer experience through analytics

We do not use your information for marketing purposes or unsolicited communication.

 

4. Cookies and Analytics

Our website uses cookies for basic performance and analytics tracking, such as understanding how users interact with our pages.

This includes the use of Google Analytics, which collects non-personally identifiable data such as:

• Page views

• Time spent on the site

• Browser type

• General location (e.g. city or region)

You can control or delete cookies via your browser settings at any time.

 

5. Sharing of Your Data

We do not sell or share your personal information with third parties for marketing.

In the future, we may integrate with a CRM system to manage enquiries and job scheduling. If this occurs, we will ensure the provider meets UK GDPR standards and your data is processed securely.

 

6. Data Storage and Security

Your personal data is stored securely on our website hosting provider, Hostinger. We are currently confirming data storage locations but will ensure all data is processed in accordance with UK data protection laws.

We take all reasonable technical and organisational precautions to prevent unauthorised access, loss, misuse, or alteration of your personal data.

 

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data (where applicable)

• Object to the processing of your data in certain circumstances

• Withdraw consent where processing is based on your consent

To exercise any of these rights, please contact us at hello@sperarestorations.co.uk.

 

8. Third-Party Links

Our website may contain links to other websites. This Privacy Policy applies only to Spera Restoration. If you follow a link to another site, please refer to their privacy policy.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services or the law. Any updates will be posted on this page with a revised “Effective Date”.

 

10. Contact Us

If you have any questions about this policy or how your data is handled, please contact us at:

Email: hello@sperarestorations.co.uk
Phone: 020 3929 3578